Can I choose a team or league?

Not in this box — that’s the fun of it! You can tell us what teams you do not want or would like to avoid however.

Are the shirts new or used?

All shirts are brand new (with or without tags), and 100% authentic.

What sizes are the shirts?

All sizes are in UK adult sizing — please refer to the size guide on this page.

Can I avoid duplicate shirts with friends?

Yes! Leave a note at checkout or email us their name/order number and we’ll do our best.

How do mystery football shirts work?

Ordering a mystery football shirt is simple. First, choose your size and the type of mystery shirt you want. Next, tell us which teams you would like to avoid so you don't receive a shirt you already own. Place your order and we'll take care of the rest. Your shirt will be delivered to the address provided at checkout and includes information about the team, stadium, and notable players.

Are your mystery football shirts authentic?

Yes. All of our mystery football shirts are 100% authentic. We do not stock or sell replica or counterfeit jerseys. We work with trusted manufacturers and clubs to ensure every shirt is genuine and of high quality.

What's the difference between the mystery boxes you offer?

We offer several mystery products. The Mystery Football Shirt Box includes one authentic football jersey randomly selected from clubs and national teams around the world. The Premium Mystery Football Shirt includes an authentic football shirt plus a scarf, fan file, mystery football cards, and a surprise football collectible. The Mystery Rugby Shirt includes one authentic rugby jersey selected from club, international, or tournament teams. The Kids Mystery Football Shirt includes one authentic football shirt in a range of children's sizes.

Can I avoid certain teams and leagues?

Yes. You can use the 'teams to avoid' field when placing your order to tell us which teams you do not want to receive. This could include rival clubs or teams whose shirts you already own. We will do our best to ensure your mystery shirt is a welcome surprise.

Do you ship internationally?

Yes. We ship throughout the United Kingdom, Ireland, and worldwide. We also offer free delivery on orders over £100.

What is your returns policy?

If you would like to return your mystery football shirt, we offer exchanges or store credit where applicable. You must contact us and return the item within 30 days of purchase. Please refer to our returns policy page for full details.

Description
Shipping Policy
Refund Policy

Description

Bring the thrill of the beautiful game directly to your walls! Our Premium A4 Football Mystery Print is the ultimate surprise for any true fan.

Will you uncover a vibrant illustration of a modern superstar celebrating a last-minute winner? A classic legend in their prime? Or a breathtaking, stylized view of an iconic pitch under the floodlights? Half the fun is in the unboxing.

What makes this print a must-have:

The Element of Surprise: Every sealed black envelope contains one randomly selected, high-quality football art print.
Gallery-Grade Quality: Printed on thick, premium-weight paper with vibrant, fade-resistant inks to ensure your artwork stands the test of time.
Ready to Frame: Standard A4 dimensions (210 x 297mm) mean finding the perfect frame is quick, easy, and affordable.
The Ultimate Fan Gift: Perfect for birthdays, holidays, or just because. It’s the ideal gift for the football obsessive who already owns every jersey.

Option 2: The Collector-Focused Approach (Best for building a brand)

Product Title: The Mystery Print: Footballer Edition (A4)

Product Description:

Build your collection with The Mystery Print: Footballer Edition. Curated for those who live and breathe football, each sealed envelope holds a piece of sporting magic.

We partner with talented sports illustrators to capture the essence of the game—from the raw emotion of a star striker to the architectural beauty of world-famous stadiums. Whether you're decorating a home office, a bedroom, or the ultimate fan cave, these prints add a touch of modern, sporty elegance to any space.

Product Details:

Size: A4 (210 x 297 mm / 8.3 x 11.7 inches)
Subject: 1x Mystery Design (Either a star footballer, a legendary moment, or an iconic stadium pitch)
Finish: Premium matte finish to prevent glare and highlight the artwork's rich details.
Packaging: Arrives in a sleek, protective black presentation envelope—perfect for gifting straight out of the mail.

Note: Because this is a mystery item, prints are selected at random and we cannot accept requests for specific players or teams.

Shipping Policy

🚚 Shipping Information

At Mystique Jerseys, we offer fast and reliable shipping worldwide. Enjoy 🌍 FREE worldwide shipping on all orders over £100!

🇬🇧 United Kingdom

📦 Tracked 48: £3.99 (We estimate 3 - 5 working days delivery)

⚡ Tracked 24: £9.99 (We estimate 1 - 2 working days delivery)

Orders over £100: FREE shipping 🎉

🇮🇪 Ireland

✉️ Express with Signature: €4.99 (We estimate 3 - 5 working days delivery)

Orders over £100: FREE shipping 🎉

🌎 International Shipping

We ship worldwide with express international delivery, ensuring your order arrives quickly and securely.

🇪🇺 Europe & 🇺🇸 North America: Starting from £9.99 (7 - 12 working days)

🌏 Asia, 🌊 Oceania, 🌍 Africa & 🌎 South America: Starting from £14.99 (7 - 12 working days)

Orders over £100: FREE worldwide shipping 🎉

ℹ️ Additional Information

✅ All orders are fully tracked for your peace of mind.

⏱️ Delivery times are estimates and may vary depending on your location.

For any questions regarding shipping, feel free to contact our 💬 customer support team. We’re always happy to help! 😊

Refund Policy

Mystique Jerseys – Refunds & Returns Policy

At Mystique Jerseys, we want every customer to enjoy a fair and transparent shopping experience. This policy explains your rights and our responsibilities for both online purchases and in-store purchases.

This policy does not affect your statutory rights under UK consumer law.

📦 ONLINE ORDERS

1️⃣ Returns

If you purchase from us online, you have the legal right to cancel your order within 14 days of receiving your item, for any reason.

To cancel:

You must notify us within 14 days of delivery
Items must be returned within 14 days of cancellation

2️⃣ Refunds for Cancelled Online Orders

If you cancel within the legal timeframe and return the item in acceptable condition, we will refund:

✅ The price paid for the item.

We do not refund:

Return postage costs (unless the item is faulty or incorrect)
Premium or express delivery upgrades
Gift wrap charges

Refunds are issued to the original payment method within 5–10 working days of receiving and inspecting the return. Please note: if your original order qualified for free delivery but returned items bring the final order value below the free delivery threshold, the original delivery cost will be deducted from your refund.

3️⃣ Condition of Returned Items & Deductions

Returned items must be:

Unworn and unused
With original tags still attached
Free from odours, washing, or damage

You may inspect items as you would in a physical shop. However, if an item shows excessive handling beyond what is necessary to inspect it, we reserve the right to refuse a refund should the item not be returned in the condition it was sent, as permitted by law.

4️⃣ Return Shipping Costs

Change-of-mind returns: The customer is responsible for return postage costs.
Faulty, incorrect, or not-as-described items: We will cover all reasonable return postage costs.

We strongly recommend using a tracked service. Items returned untracked are sent at the customer’s own risk.

5️⃣ Faulty or Incorrect Items

If your item is faulty, damaged, not as described, or we sent the wrong item or size:

Please contact us with your order number and clear photos
We will arrange a replacement or refund
All return and delivery costs will be covered by us, in line with the Consumer Rights Act 2015

6️⃣ Exchanges & Store Credit (Optional)

We are happy to offer exchanges or store credit where customers prefer this option, however this does not replace your legal right to a refund.

Exchanges are subject to stock availability
Replacement items will be another random mystery shirt
Store credit never expires and can be used at any time

EU Right of Withdrawal

EU customers can use the button below to exercise their right of withdrawal for an online order.

After clicking the button, you will be asked to confirm your withdrawal request and provide your name, email address, order number, and details of the order or contract you wish to withdraw from.

Once your request has been submitted, you will receive confirmation by email.

Withdraw from Contract Here

🏬 IN-STORE PURCHASES

For purchases made in-store, customers do not have an automatic right to a refund for change of mind.

Mystery boxes purchased in-store are non-refundable once opened
Exchanges or store credit may be offered at our discretion
Faulty or incorrect items will be resolved in accordance with the Consumer Rights Act 2015

🚫 Non-Returnable Items

The following items cannot be returned or refunded (unless faulty):

Gift cards
Custom or personalised items
Sale items

📦 Lost or Delayed Orders

If your order is delayed or lost:

Please check the tracking information first
Contact us and we will investigate with the courier

We are not responsible for delays caused by customs, weather, or postal services outside our control.

📧 How to Contact Us

To request a return or cancellation, please contact us at:

info@mystiquejerseys.com

Please include your order number and details of your request.

Premium A4 Football Mystery Print | Exclusive Player or Pitch Art