🚚 Mystique Jerseys Shipping & Delivery

We deliver authentic football shirts, rugby jerseys, GAA jerseys and mystery boxes throughout the United Kingdom, Ireland and worldwide.

All Mystique Jerseys orders are packed and dispatched by our team in Enniskillen, Northern Ireland, with tracked delivery available for your peace of mind.

🌍 FREE worldwide shipping is available on all orders over £100.

🇬🇧 UK Delivery

We offer tracked delivery throughout Northern Ireland, England, Scotland and Wales.

📦 Royal Mail Tracked 48 – £3.99
Estimated delivery: 3–5 working days.

⚡ Royal Mail Tracked 24 – £9.99
Estimated delivery: 1–2 working days.

Orders over £100 qualify for FREE UK shipping. 🎉

🇮🇪 Delivery to Ireland

Mystique Jerseys is based in Northern Ireland, making ordering from the Republic of Ireland straightforward.

Orders to Ireland are sent using An Post Express with Signature, providing a tracked and secure delivery service.

✉️ An Post Express with Signature – €4.99
Estimated delivery: 3–5 working days.

Orders over £100 qualify for FREE delivery to Ireland and are still sent using our An Post Express with Signature service.

Because your order is dispatched from Northern Ireland, customers in the Republic of Ireland do not have additional customs duty, import VAT or import fees to pay when their Mystique Jerseys parcel arrives.

For more information, visit our dedicated Ireland Delivery & Customs guide, including information about ordering mystery football shirts, rugby jerseys and GAA mystery boxes for delivery throughout Ireland.

🌎 International Delivery

Mystique Jerseys ships to customers around the world. International orders are sent using tracked delivery services, with shipping prices calculated according to the destination.

🇪🇺 Europe & 🇺🇸 North America
Shipping from £9.99
Estimated delivery: 7–12 working days.

🌏 Asia, 🌊 Oceania, 🌍 Africa & 🌎 South America
Shipping from £14.99
Estimated delivery: 7–12 working days.

Orders over £100 qualify for FREE worldwide shipping. 🎉

📦 Tracking Your Mystique Jerseys Order

All orders are sent using a tracked delivery service. Once your order has been dispatched, tracking information will be provided so you can follow the progress of your parcel.

⏱️ How Long Does Delivery Take?

Delivery times shown on this page are estimates and can vary depending on your location, postal network delays, public holidays and other circumstances outside our control.

Please remember that estimated delivery times refer to the delivery journey and may be separate from any order processing time shown elsewhere on our website.

🎁 Sending a Mystery Box as a Gift?

Our mystery football shirt, rugby and GAA boxes can be delivered directly to the recipient. Simply enter their delivery address when placing your order.

If you are ordering for a birthday, Christmas or another special occasion, we recommend allowing extra time for delivery rather than ordering immediately before the date required.

❓ Questions About Delivery?

If you have a question about shipping, tracking or delivery of your Mystique Jerseys order, please contact our customer support team and we will be happy to help.

Mystique Jerseys
Enniskillen, Northern Ireland

Mystique Jerseys – Refunds & Returns Policy

At Mystique Jerseys, we want every customer to enjoy a fair and transparent shopping experience. This policy explains your rights and our responsibilities for both online purchases and in-store purchases.

This policy does not affect your statutory rights under UK consumer law.

📦 ONLINE ORDERS

1️⃣ Returns

If you purchase from us online, you have the legal right to cancel your order within 14 days of receiving your item, for any reason.

To cancel:

• You must notify us within 14 days of delivery
• Items must be returned within 14 days of cancellation

2️⃣ Refunds for Cancelled Online Orders

If you cancel within the legal timeframe and return the item in acceptable condition, we will refund:

• ✅ The price paid for the item.

We do not refund:

• Return postage costs (unless the item is faulty or incorrect)
• Premium or express delivery upgrades
• Gift wrap charges

Refunds are issued to the original payment method within 5–10 working days of receiving and inspecting the return. Please note: if your original order qualified for free delivery but returned items bring the final order value below the free delivery threshold, the original delivery cost will be deducted from your refund.

3️⃣ Condition of Returned Items & Deductions

Returned items must be:

• Unworn and unused
• With original tags still attached
• Free from odours, washing, or damage

You may inspect items as you would in a physical shop. However, if an item shows excessive handling beyond what is necessary to inspect it, we reserve the right to refuse a refund should the item not be returned in the condition it was sent, as permitted by law. 

4️⃣ Return Shipping Costs

• Change-of-mind returns: The customer is responsible for return postage costs.
• Faulty, incorrect, or not-as-described items: We will cover all reasonable return postage costs.

We strongly recommend using a tracked service. Items returned untracked are sent at the customer’s own risk.

5️⃣ Faulty or Incorrect Items

If your item is faulty, damaged, not as described, or we sent the wrong item or size:

• Please contact us with your order number and clear photos
• We will arrange a replacement or refund
• All return and delivery costs will be covered by us, in line with the Consumer Rights Act 2015

6️⃣ Exchanges & Store Credit (Optional)

We are happy to offer exchanges or store credit where customers prefer this option, however this does not replace your legal right to a refund.

• Exchanges are subject to stock availability
• Replacement items will be another random mystery shirt
• Store credit never expires and can be used at any time

🏬 IN-STORE PURCHASES

For purchases made in-store, customers do not have an automatic right to a refund for change of mind.

• Mystery boxes purchased in-store are non-refundable once opened
• Exchanges or store credit may be offered at our discretion
• Faulty or incorrect items will be resolved in accordance with the Consumer Rights Act 2015

🚫 Non-Returnable Items

The following items cannot be returned or refunded (unless faulty):

• Gift cards
• Custom or personalised items
• Sale items

📦 Lost or Delayed Orders

If your order is delayed or lost:

• Please check the tracking information first
• Contact us and we will investigate with the courier

We are not responsible for delays caused by customs, weather, or postal services outside our control.

📧 How to Contact Us

To request a return or cancellation, please contact us at:

info@mystiquejerseys.com

Please include your order number and details of your request.